Refund and cancellation policy

Last updated: November 10, 2026

This policy covers everything sold on Guz.ai by Guz.AI, LLC. All prices are in US dollars (USD).

1. Delivery

Lab Runs are digital work: written, design and audit files delivered by email or a shared link. Nothing is shipped. Our team targets 1 to 3 business days per Lab Run, counted from the day we have the materials we asked you for.

2. Cancelling a membership

You can cancel a monthly membership at any time by emailing us (see below). Cancellation takes effect at the end of the month you have already paid for, and you will not be charged again. Lab Runs already scheduled in that month are still delivered.

3. Refunds

• Before work starts: if you cancel before we start a Lab Run, we refund the payment in full.
• If we can’t deliver: if we can’t deliver a Lab Run your plan covers, we refund that month’s payment in full.
• If the work misses the brief: tell us within 7 days of delivery. We revise it to match what we agreed in writing; if we can’t, we refund that month’s payment.
• After delivery and acceptance: delivered work you have accepted is not refundable, except where the law requires it.

Approved refunds go back to the original payment method, usually within 5 to 10 business days, depending on your bank.

4. Billing questions and disputes

If a charge looks wrong, please email us first. We reply within 2 business days and fix billing errors promptly.

5. Contact

Guz.AI, LLC · Email: jorge@jorgeolson.com or gloria@brandingstars.com